Withdrawal and returns at Growe

1. Tell us you wish to withdraw

The withdrawal period for Pulse Pads is generally 14 days from receipt, subject to the hygiene exception explained below. Tell us clearly within that period that you wish to withdraw from the contract, for example by emailing info@grow-e.de or using the withdrawal link in the footer. Sending your statement before the deadline is sufficient.

2. Send the goods back

You generally have a further 14 days after notifying us to return the goods. Sending them before the deadline is sufficient. You organise the return yourself and, under the current policy, pay the direct return shipping costs.

The current return address is in China. Use the full address in the withdrawal policy and check postage costs before sending. Costs depend on the carrier and service.

3. Your refund

The policy generally provides for a refund within 14 days of receiving your withdrawal. Growe may withhold it until the goods are received or you provide evidence of sending them back, whichever happens first. Refunds generally use your original payment method.

How does the hygiene seal affect returns?

The law includes an exception for sealed goods unsuitable for return for health or hygiene reasons when the seal is removed after delivery. These statutory conditions matter; opening just any shipping packaging is not enough. Keep the Pulse Pads hygiene seal intact if you are considering withdrawal.

Digital content is a separate case

The hygiene-seal rule for physical goods does not apply to the Boobmaxing Guide. Digital content has separate rules governing the start and possible loss of withdrawal rights. For paid digital content, these include express consent to early performance, acknowledgement of losing the right and contractual confirmation.

If your product is damaged or faulty

Statutory rights relating to faulty goods are not removed by a hygiene exception. Use the contact form to report a damaged or faulty product. See the withdrawal policy for the full terms.